Qajeera’s Delivery Policy
Effective Date: November 15, 2024
At Qajeera Resources, we strive to deliver your herbal products, such as Shilajit, Ashwagandha, Moringa, saffron, Himalayan green teas, and more, with the utmost care and efficiency. Please read our delivery policy carefully to understand our processes.
1. Processing Your Order
1.1. Orders are processed within [2] business days after payment confirmation.
1.2. Orders placed on weekends or public holidays will be processed on the next business day.
1.3. Once processed, you will receive an email confirmation with your order details and tracking information.
2. Shipping Options
2.1. We offer the following shipping methods:
- Standard Shipping: Delivery within [7] business days.
- Express Shipping: Delivery within [2] business days (subject to availability).
2.2. The estimated delivery time depends on your location and the selected shipping method.
3. Delivery Areas
3.1. We deliver domestically and internationally to most regions.
3.2. Certain locations may have limited shipping options due to carrier restrictions or local regulations.
3.3. International customers are responsible for any customs duties, import taxes, or other fees required by their country’s regulations.
4. Shipping Fees
4.1. Shipping fees are calculated at checkout based on the delivery location, package weight, and shipping method chosen.
4.2. Orders over [150$] may qualify for free standard shipping (if applicable).
4.3 As part of our exclusive promotional package, Qajeera Resources may offer free shipping on all orders at given times .
5. Delivery Timeframes
5.1. Delivery timelines are estimated and may vary due to:
- Weather conditions
- Holidays or peak seasons
- Customs clearance delays (for international orders)
5.2. We are not responsible for delays caused by shipping carriers or unforeseen circumstances beyond our control.
6. Order Tracking
6.1. Once your order is shipped, you will receive a tracking number via email or SMS.
6.2. You can track your package on the shipping carrier’s website using the provided tracking number.
7. Undeliverable Packages
7.1. If a package is returned due to an incorrect address, failed delivery attempts, or unclaimed at customs:
- Domestic orders will be reshipped at your expense.
- International orders may incur additional fees for redelivery or customs clearance.
7.2. Refunds for undeliverable packages are issued minus shipping fees and any applicable handling charges.
8. Damaged or Lost Items
8.1. If your package is damaged during shipping:
- Notify us within [7] days of receiving the package.
- Provide clear photographs of the damage for us to process your claim.
8.2. For lost packages, contact us with your order details, and we will assist in locating or replacing your order.
